7. Why do you want to work in a KPO?
Answer:
In order to work in a KPO, you need to be professionally qualified and your domain acumen has to be high.
Some of the other skills and qualities required to work effectively in a KPO are:
i. Good time management
ii. An eye for detail
iii. Flexible and adaptable
iv. Strong analytical skills
v. Excellent communication skill
vi. Efficient learner
Many KPOs are run by big MNCs which attract the professionals to get attached to them.
So, to answer this question, you can tell them about the relevant qualifications and skills you possess & then say that since this is a big company/industry, you do see a career progression as well.
8. How important is communication skill in a KPO industry?
Answer:
To a great extent, this would depend on the industry you are catering to and the role you hold.
For e.g. if you work in a Publishing KPO or hold a position that needs to communicate with clients, excellent communication skills and a good command over English language are definitely important.
However, for many of the positions, the KPOs focus on sound technical knowledge and professional expertise.
To answer this question you can say something like, "Since KPOs rely on professional expertise, you proficiency with the required skills and qualifications matter more. Having a candidate with good communication skills is anytime an added advantage."
9. What are shares? What are the different types?
Answer:
The above question is a specific one and if you are going for an interview at a KPO providing financial services particularly Securities, dealing in the stock market you can expect these types of questions.
You can definitely expect some questions depending on the area of specialization of the company and the position you have applied for. Do your homework well.
The answer to the above question is, a share is defined as "a share in the share capital of the company and includes stock".
The two types of shares are:
i. Equity Shares
ii. Preference Shares
10. What are your strengths?
Answer:
This is a very common question and it is important to be able to answer this effectively, as it can collect you a lot of brownie points. The interviewer is interested in the strengths that are related to the position you have applied for.
To identify those, make a list of requirements of the ole and your strengths. Now compare both the lists and identify the common strengths. The strengths that are common in both the lists should be your answer to this question.
So, if you are interviewing at a Publishing KPO as a content developer, you can say something like:
"As a content developer, I always pay a lot of attention to the correctness and completeness of the content. In this industry, it is extremely important to take care of Intellectual Property Rights. I also possess excellent English writing skills which I believe are crucial for this role."
11. What are your weaknesses?
Answer:
Don't say you don't have any. If you say so you are lying.
Your weakness may or may not be work-related but the interviewer is trying to see if there's a red flag that needs him to be alert before hiring you. The trick here is, while talking about your weakness also talk about the steps you are taking to improve up on it.
A sample answer could be something like this, "At times, I find it difficult to remember multiple instructions. To ensure that I don't miss out on any task I always take a note of all the instructions in my notepad and carry out the tasks according to them."
